In our small company we use Skype – even with customers as it is very efficient and cost effective because it is free.
However each time the customer has a significant size, then Skype is forbidden by their management.
Companies argue with many reasons for not allowing to use Skype:
- Security issues: we never had any security issues with Skype
- P2P punches through the company’s firewall: not good but it works fine
- Encryption: Skype is not encrypted, but neither are the mobile phones most companies use
- Free service: there is nothing wrong using a free service with high service level (without a SLA)
- Skype eats up bandwidth because it is P2P: if many employees of a company would use Skype then this becomes a cost issue.
- No SOX compliance: so SOX rules the business world and makes it less profitable
- No central logging: do you need that for just commercial calls ?
As employees like to use Skype for many good reasons, several have found a work around by using Skype on their smart phones over the provider network. Then who fools who ? Using the mobile data network has even lesser control than using the fixed company Internet connection.
So do you use Skype for your business ?
Are you allowed to use Skype for business ?