How well are calls being handled by your company ?

Call handling

Have your ever asked yourself how good is the call handling of your company ?
- How fast is the call being answered ?
- How fast do you get a real life person on the phone ?
- How long do you get to hear a boring piece of music ?
- How well are you being put through to the person required or to someone who can answer your question?
- Have you experienced a call back after leaving your phone number in a voice mailbox ?

The pretender

Why wouldn’t you try to call your company pretending to be a customer or a potential customer with a problem or a question in order to experience the call handling ?
Be prepared with a fake name, a company name, a telephone number and a question or a problem. Then make the call. The first hurdle is trying to find a number you can call: Yellow pages, Internet search or company website.

Experience call handling

Experience it and learn how well your company handles calls of customers or potential customers. Don’t get upset if you are wasting your time hanging on the phone listening to an ever continuing music.

 

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